How do you ensure my satisfaction? What are your backup plans in the event you’re late or called away by an emergency? What happens if there’s an equipment failure, or some other unforeseen issue? Can I get all of the points we’ve covered in a written contractual agreement?
Each shoot for us is entirely different, based upon our clients personalities. In general, our clients choose us based upon our image style. Our organization, photographic skills, professionalism, positive attitudes and communication is key in achieving customer satisfaction. We set up a final meeting with all of our clients to go over specific details of the wedding day, to create an individual time-line and to go over the requested shotlist. We do everything within our power to provide our clients with exactly what they want.
Our contract is more in depth than most photographers and has been reviewed and edited by a law professional. In case of an emergency that would prevent both photographers from being able to shoot your wedding, we would do our best to find a professional replacement photographer for your event. As is stated in our contract, we use professional equipment and ALWAYS carry backup equipment (both cameras and lenses). It is very unlikely that both our primary and secondary equipment should experience failure.